Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and want to ensure a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original packaging.
  • All tags, accessories, and manuals are included.
  • You have the original receipt or order confirmation.

Please note that earphones, smartwatches, and tablets can only be returned if they are unopened and in brand-new condition due to hygiene and data protection reasons.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used electronic items (earbuds, smartwatches, tablets, etc.)
  • Items damaged due to misuse or mishandling
  • Sale or clearance items
  • Custom or personalized products

3. Return Process

To start a return, please contact our support team at [your email address] or WhatsApp us at [your number] with your order number and reason for return.
Once your request is reviewed, our team will guide you through the pickup or drop-off process.

Return shipping fees may apply depending on your location.

4. Refund Process

After your return is received and inspected:

  • If approved, your refund will be processed within 7–10 business days.
  • Refunds for Cash on Delivery orders will be issued as store credit or bank transfer, depending on your preference.
  • Original shipping charges (if any) are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or faulty product, please contact us within 48 hours of delivery with clear photos or a short video of the issue.
We will offer a replacement or full refund after verifying the product condition.

6. Cancellations

Orders can be canceled before shipping only. Once shipped, cancellation requests cannot be processed.

7. Contact Us

If you have any questions about our return or refund policy, please reach out:
📧 Email: [pickaposh@gmail.com]
📞 Phone / WhatsApp: [+971551740062]
📍 Address: [Dubai]